Refund and Returns Policy

At Convenue Hotels, we strive to offer a seamless experience, but we understand that plans may change. Please review our refund and returns policy for complete details.

Eligibility for Refund:

• Full refunds are available if canceled at least 20 days before your check-in date.
• Cancellations made within 20 days of check-in will be subject to the hotel’s specific cancellation policy (refund eligibility may vary).
• Last-minute reservations (bookings made within 20 days of arrival) are non-refundable.

Non-Refundable Reservations:

   ✓ 20-day cancellation window for full refunds
   ✓ Flexible policy for late cancellations (hotel discretion)
   ✓ Clear non-refundable terms for last-minute bookings.

Proof of Reservation:

To complete your refund request, you must provide a receipt or proof of reservation. Please note that all refund requests must go through Convenue Hotels. Do not contact the hotel directly regarding refunds.

Partial Refunds:

Partial refunds may be granted based on the hotel’s cancellation policy for reservations canceled less than 30 days before the check-in date or for altered reservations.

Refund Processing:

Once we receive and review your cancellation request, we will notify you via email regarding the approval or rejection of your refund. If approved, a refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received your refund, please follow these steps:

1. Recheck your bank account.
2. Contact your credit card company, as it may take time for your refund to post.
3. Contact your bank, as there may be a processing delay.

If you’ve completed all these steps and still haven’t received your refund, please contact us at accounting@convenuehotels.com.

If you’ve done all of this and still haven’t received your refund, please contact us at accounting@convenuehotels.com.

Cancellation and Deposit Refunds:

Exchanges

Exchanges are only applicable in cases where your reservation is defective or damaged. To request an exchange for the same reservation, please email us at reservations@convenuehotels.com, detailing the issue. We will provide further instructions on how to proceed.

Need help?

Contact us at reservations@convenuehotels.com for questions related to refunds and returns.