Refund and Returns Policy

At Convenue Hotels, we strive to offer a seamless experience, but we understand that plans may change. Please review our refund and returns policy for complete details.

Eligibility for Refund:

Our refund policy allows for cancellations and refunds if canceled at least 30 days prior to the check-in date. If a cancellation is made less than 30 days before the check-in date, the refund will be subject to the hotel’s specific cancellation policy.

To be eligible for a refund, cancellation requests must be made within the 30-day period and in accordance with the terms outlined in this policy.

Non-Refundable Reservations:

Additional non-returnable items:

  • Reservations made during peak periods or special events.
  • Non-refundable promotional rates or packages.

Proof of Reservation:

To complete your refund request, you must provide a receipt or proof of reservation. Please note that all refund requests must go through Convenue Hotels. Do not contact the hotel directly regarding refunds.

Partial Refunds:

Partial refunds may be granted based on the hotel’s cancellation policy for reservations canceled less than 30 days before the check-in date or for altered reservations.

Refund Processing:

Once we receive and review your cancellation request, we will notify you via email regarding the approval or rejection of your refund. If approved, a refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received your refund, please follow these steps:

  1. Recheck your bank account.
  2. Contact your credit card company, as it may take time for your refund to post.
  3. Contact your bank, as there may be a processing delay.

If you’ve completed all these steps and still haven’t received your refund, please contact us at [email protected].

If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

Cancellation and Deposit Refunds:

If you cancel and request a deposit refund without a valid reason, a deduction of up to 5% may apply. This deduction is intended to cover payment processing fees incurred through credit card transactions.

Exchanges

Exchanges are only applicable in cases where your reservation is defective or damaged. To request an exchange for the same reservation, please email us at [email protected], detailing the issue. We will provide further instructions on how to proceed.

If your reservation was marked as a gift at the time of booking and was sent directly to you, you will receive a voucher for up to 40% off your next reservation with us, once the booking is completed. The voucher will be sent to you following the completion of the return process.

If the reservation was not marked as a gift at the time of booking, or if the gift giver had the booking confirmation sent to themselves to pass along to you later, we will issue any applicable refund to the gift giver. In this case, the gift giver will be notified of your return.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Discover the World, one Full Adventure at a Time!

Our Contacts

Address

5885 Lakehurst Dr, Orlando, FL 32819

United States of America

Email
Phone

Convenue +1 800 516 1295

Follow us

Best Travel Theme

Give us a call

Mobile Number

+1 800 516 1295

Location

Triton Cay - Orlando 5885 Lakehurst Dr, Orlando, FL 32819, United States

Technical Support

Sales

Write to this email for a detailed quotation [email protected] and information.

Administration

can be requested here [email protected] every day.

The world in an Convenue

Hotels

Experience unparalleled indulgence and sophistication in our selection of hotels

Group Reservation

Unlock the power of unity with our group hotel reservations

Budget Friendly

Discover affordability without compromise and flexibility

Extended Stay Accommodations

Extend your stay with ease and enjoy the comforts of home away from home

Car Rental

Drive towards your destination with freedom and convenience

Transportation

Elevate your journey with seamless transportation solutions