At Convenue LLC, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy outlines our practices regarding the information you provide to us through our website, booking services, and communications.

1. Information We Collect

We may collect the following types of personal data when you interact with our services:

• Personal Information: Name, email address, phone number, billing address, and payment details (processed securely via payment processors).
• Booking Information: Travel details, including dates, guest names, and room preferences.
• Technical Data: IP address, browser type, device information, and browsing behavior (through cookies and other technologies).
• Communications: Information from any correspondence with us, such as emails or chats.

2. How We Use Your Information

We process your personal data for the following purposes:

• Processing Bookings: To manage your reservations, cancellations, and modifications, as well as to process payments.
• Communicating with You: To send booking confirmations, updates, and customer service responses.
• Improving Services: To analyze and enhance our website functionality and user experience.
• Legal Compliance: To comply with legal requirements, resolve disputes, and enforce our agreements.

3. Who we share your data with

We only share your personal data with:

• Third-Party Service Providers: Such as hotels, payment processors, and communication providers. These parties are contractually obligated to handle your data securely and in compliance with applicable laws.
• Legal Authorities: When required by law to meet government, regulatory, or law enforcement requests.

We do not sell or share your personal information for marketing purposes.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, we will securely delete or anonymize your data.

5. Security of Your Information

We use industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transmission is completely secure, and we cannot guarantee the absolute security of your data.

6. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 16 without parental consent. If you believe we have collected data from a minor, please contact us immediately.

7. Changes to This Policy

We may update this Privacy and Cookies Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated to you via email or website notifications.

8. Third-Party Affiliations and Disclaimers

Convenue Travel LLC is a third-party travel provider that offers hotel accommodations near major convention centers. We are not affiliated with any event organizers, and all trademarks belong to their respective owners.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device that allow us to recognize your browser and remember your preferences. We use cookies to enhance your experience and improve our services.

Types of Cookies We Use: 

• Essential Cookies: Necessary for the website to function (e.g., session cookies).
• Performance Cookies: Help us understand how you use our website, allowing us to improve performance.
• Targeting Cookies: Used to deliver personalized advertisements based on your interests.

Managing Cookies:

You can manage your cookie preferences by adjusting your browser settings. Please note that disabling certain cookies may impact the functionality of our website.